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Start using iPass today

With iPass you can start benefiting from the cost savings and global access points instantly. Your company can sign up to the Metadigm iPass roaming service today and have users connecting the same day. Once you have set up an account, download the iPassConnect mobility manager software and you're away.

If you have further questions please read the FAQ below. Alternatively email info@metadigm.co.uk or call us on call +44 (0)1763 268222

iPass FAQ

Full technical support details will be included with your account. In the meantime, this list addresses some of the most commonly asked questions.

> What is the iPass global network?
> What do I need to install to use the roaming service?
> How do I find the correct access details when I'm ready to connect to the internet?
> How does iPass ensure good service availability and reliability?
> What client platforms are supported?
> How do I get technical support when I'm traveling?
> Can I use the roaming service for secure access to my corporate network?

What is the iPass global network?
The iPass global network provides Internet access from thousands of access points in over 160 countries around the world. iPass enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system. With one service, corporate users can access email, the web and corporate data from anywhere in the world

What do I need to install to use the roaming service?
All you need is the iPassConnect mobility manager software, which has a point-and-click interface and a listing of all iPass access points. Your PC or other access device will require a modem, Ethernet adapter for wired broadband roaming, or a Wi-Fi adapter for wireless broadband roaming. Most laptops and mobile devices have these capabilities built in; otherwise you must purchase an add-on device.

How do I find the correct access details when I'm ready to connect to the internet?
When you sign up for an account, we will provide you with your client software which must be installed on your laptop. The iPassConnect mobility manager software provides a simple point-and-click interface that allows you to select the country and city where you are. You will then get a list of the available local access points. Just click on the access point of your choice and you will be connected in seconds.

How does iPass ensure good service availability and reliability?
In every location where it provides access, iPass works with the leading carriers and service providers to ensure a high-quality and high-performance service. In many locations, access is available from multiple top-tier providers, giving customers redundancy during heavy traffic hours and in the event that a single provider suffers a network failure or temporary service outage. Lastly, iPass constantly tests and monitors performance of its overall network, allowing early detection and remedy of potential service problems.

What client platforms are supported?

How do I get technical support when I'm traveling?
You will be provided with support information when you sign up for your account.

Can I use the roaming service for secure access to my corporate network?
Yes, but only if you use the roaming service in conjunction with a virtual private network (VPN) solution. iPass is interoperable with all industry leading VPN, firewall and authentication solutions.